Refund Policy

1. Satisfaction Guarantee

PiratSwapr offers a 100% satisfaction guarantee on all our equipment rentals. If you're not completely satisfied with the quality, functionality, or condition of any item in your rental order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time rentals and long-term rental agreements.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Equipment Issues: Equipment that is damaged, malfunctioning, or otherwise not up to our quality standards upon delivery
• Missing Items: Items that were charged but not included in your delivery
• Incorrect Items: Equipment that was delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, affecting your event
• Order Cancellation: Cancellations made in accordance with our cancellation policy (see Section 3)

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 2 hours of delivery for equipment quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect all equipment as soon as it is delivered to ensure timely reporting of any issues.

4. Order Cancellation Policy

5. How to Request a Refund

For equipment issues, we may send a technician to assess the problem before processing a refund. If the issue can be resolved on-site, we will prioritize fixing the problem to ensure your event can proceed as planned.

6. Refund Processing

Once approved, refunds will be processed as follows:

• Credit Card Payments: Refunds will be issued to the original credit card used for the rental. Please allow 5-10 business days for the refund to appear on your statement, depending on your card issuer's policies.
• Bank Transfers: Refunds will be issued to the originating bank account within 3-5 business days.
• Other Payment Methods: For other payment methods, we will discuss the refund process on a case-by-case basis.

In some cases, we may offer store credit instead of a monetary refund, especially for partial refunds or minor issues.

7. Early Returns

If you return equipment before the end of the scheduled rental period, refund eligibility is as follows:

• Returns with 48+ hours notice: Prorated refund for unused days, minus a 20% early return fee
• Returns with less than 48 hours notice: No refund

Long-term rental agreements may have different early return policies, which will be specified in your rental agreement.

8. Non-Refundable Items and Charges

The following items and charges are generally non-refundable:

• Delivery and Pickup Fees: Once delivery has been attempted, these fees are non-refundable
• Setup and Technical Support Fees: Once service has been provided, these fees are non-refundable
• Consumable Items: Certain consumable items such as batteries, tapes, etc.
• Special Order Items: Equipment specifically ordered for your rental that is not part of our regular inventory
• Administrative Fees: Any processing or administrative fees as specified in your order

9. Force Majeure and Weather-Related Cancellations

In the event of cancellations due to circumstances beyond your control (such as natural disasters, severe weather events, government actions, or other force majeure events), we will work with you to reschedule your rental or provide a credit for future use.

For outdoor events with weather concerns:

• We recommend securing weather insurance for large events
• Consider reserving backup equipment for weather-sensitive situations
• Discuss contingency plans with our team at the time of booking

10. Damage Deposits

Damage deposits will be refunded within 3-5 business days after the equipment has been returned and inspected, provided there is no damage beyond normal wear and tear.

If damage is discovered:

• We will notify you within 48 hours of equipment return
• We will provide documentation of the damage
• The cost of repairs or replacement will be deducted from your damage deposit
• Any remaining balance will be refunded to you

If the damage exceeds the amount of the deposit, you will be invoiced for the additional cost.

11. Exceptions and Special Circumstances

We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact our customer service team to discuss potential solutions. We evaluate such situations on a case-by-case basis and strive to find fair and reasonable resolutions.

12. Policy Updates

This Refund Policy may be updated from time to time. The most current version will always be posted on our website with the effective date. It is your responsibility to review the policy periodically to stay informed of any changes.

13. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us at: